Last updated: 7 August 2026

OzPrice dispatches eligible orders from Australia. Available delivery methods, shipping charges and destination eligibility are shown at checkout before you complete an order. We aim to make delivery information clear, but service availability can change due to carrier, destination, weather, customs and product restrictions.

Before you place an order

Please check that your delivery address, postcode, email address and phone number are correct. A residential or business address that can receive deliveries is generally required; some services cannot deliver to parcel lockers, remote areas or restricted destinations. Where a product has a compatibility, regional firmware, battery or export limitation, please check the listing or contact us before purchase.

Order processing and dispatch

We aim to process paid, in-stock orders promptly on Australian business days. Processing may take longer during promotional periods, public holidays, for orders that require payment or identity checks, when an item is pre-order or back-order, or where stock is supplied by a partner. We will contact you if we identify a material delay, stock issue or delivery restriction.

Delivery estimates and tracking

Delivery timeframes are estimates supplied by carriers and are not guaranteed delivery dates. Once an order is dispatched, we will provide tracking where the selected service supports it. Tracking can take time to activate after a parcel is collected. Delivery may require a signature or photo confirmation, depending on the carrier and service selected.

Address changes and authority to leave

Contact us immediately if you need to change an address. We cannot guarantee an amendment once an order has entered fulfilment or has been handed to a carrier. Any authority to leave a parcel is given at your own risk where permitted by the carrier; consider a secure delivery address for high-value camera equipment.

International orders

International availability depends on the destination, product category, lithium battery restrictions, carrier requirements and local law. The recipient is responsible for import duties, taxes, customs clearance fees and compliance with local import requirements unless checkout expressly states otherwise. Customs processing is outside OzPrice's control and can affect delivery estimates.

Receiving your order

Please inspect parcels and products promptly after delivery. If packaging appears damaged, take clear photographs before opening where practical and keep all packaging. If an item is missing, damaged in transit or incorrect, contact us with your order number and relevant photos so we can investigate with you and the carrier.

Lost, delayed or returned parcels

If tracking has not progressed as expected, email [email protected]. We will review the order and, where appropriate, lodge an enquiry with the carrier. A parcel returned because of an incorrect address, refusal, uncollected delivery or unpaid customs charges may be subject to the carrier's return costs and any reasonable redelivery charges.