Last updated: 7 August 2026

OzPrice is committed to handling personal information responsibly. This policy explains what we collect, why we collect it, how we protect it and the choices available to you when you browse our site, create an account, place an order or contact our team.

Who this policy applies to

This policy applies to personal information collected through the OzPrice website, customer support channels and transactions with OzPrice. It should be read with our Terms & Conditions. We handle personal information in accordance with applicable Australian privacy law.

Information we collect

Depending on how you use OzPrice, we may collect your name, email address, phone number, billing and delivery address, account credentials, order history, product preferences and communications with us. When you visit the site, we may also collect technical information such as IP address, browser type, device identifiers, pages viewed, referral source and interaction data.

Payment card details are processed by our payment providers. OzPrice does not store full payment card numbers. If a transaction requires review, we may ask for information reasonably necessary to verify an order and prevent fraud.

How we use personal information

We use information to operate our store, create and manage accounts, process payments, dispatch orders, provide tracking and support, handle returns and warranty claims, communicate important order updates, improve our product range and protect the site from fraud or misuse. We may use aggregated and de-identified information to understand customer demand and improve our service.

We only send marketing communications where permitted by law or where you have chosen to receive them. You can opt out at any time through the unsubscribe link in a marketing email or by emailing us.

When we disclose information

We disclose information only where it is reasonably necessary to operate our business or meet a legal obligation. This can include payment processors, delivery partners, manufacturers and authorised service providers for warranty support, website hosting and technology providers, professional advisers and government or regulatory bodies where required by law.

Some service providers may store or process information outside Australia. Where this happens, we take reasonable steps to use reputable providers and protect information appropriately.

Cookies and similar technologies

Cookies help the site remember your cart, account session, language and other preferences. We may also use analytics technologies to understand how the site performs and to identify technical issues. You can manage cookies in your browser settings, but disabling essential cookies may limit features such as checkout and account access.

Security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from loss, unauthorised access, misuse, alteration or disclosure. No online transmission or storage system is completely secure. We retain information for as long as reasonably needed for the purpose collected, to provide support, or to meet legal, tax, accounting and dispute-resolution obligations.

Your access and correction rights

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date. In limited circumstances permitted by law, we may decline a request or charge a reasonable administrative fee; if so, we will explain why.

Privacy questions and complaints

For an access request, correction request, privacy concern or complaint, email [email protected] with enough detail for us to investigate. We will acknowledge and consider your request within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our practices, technology or legal obligations change. The current version will always be published on this page with its updated date.